Res/341 Week 3 Individual Paper

res/341 Survey Paper David Houser RES/341 Louis Laffin July 13, 2011 The average American family pull up stakes lose 10 to 30% of their customers this year be aim of sorry table helping (More Firm Claims, 1989). Retaining customers is a growing challenge because of the increase sum of stemmaes competing for the same customer dollars. Repeat customer business is a battle organizations constantly face to stay successful. Companies managent to compete effectively must address customer dissatisfaction, whether it is with the harvest-home or service, specially if the causes of the organization itself. In this paper the typesetters case to addresse is a hammy rise in customer service complaints in an organization, citing wretched customer service from the employees. The survey will help settle the amount of time employees spend interacting with customers, infer customer importance of the employees, and evaluate whether or not employees film more planning and cu stomer relations. The survey addresses the problem account by evaluating many another(prenominal) an(prenominal) aspects of the employees who interact with customers. The skepticisms start with basic inquiries, much(prenominal) as gender, and position inwardly the organization. The first two questions make headway general association using the nominal scale to categorise the employees gender and position.

This allows categories much(prenominal) as male or egg-producing(prenominal) and what department for separately one worker falls into. The third question uses a ratio scale to determine how long each associate has been apply at the organization. The answers to these quest ions will be significant when cross-referen! cing the rest of the survey, by breaking it up into categories, such as gender, experience and what department worked in. Job experience factors in to many of the questions, especially if miss of job training is a cause of the problem. Question distinctness four uses the ordinal scale to club the importance of casual tasks by assigning a number of rank to each task. The ranks will show what is most grievous to each...If you want to halt a full essay, order it on our website: OrderEssay.net

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